Frequently Asked Questions
Everything you need to know about shopping with Glossier.
Where does Glossier ship?
We currently ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and many other international destinations. You can select your country at checkout to see specific shipping rates.
What is your return policy?
We want you to love your products. If you're not satisfied, we offer a 30-day return window for most items. Simply contact our gTeam with your order number to start the process.
Are your products cruelty-free?
Yes, Glossier is a Leaping Bunny certified cruelty-free company. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can use this number on the carrier's website to see the real-time status of your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I change or cancel my order after it's placed?
We process orders quickly to get them to you as soon as possible. Because of this, we can only make changes or cancellations within a very short window after the order is placed. Please reach out to our support team immediately.